General Data Protection Regulation (GDPR) Compliance

Last Updated: July 28, 2024

Praizea Learno is committed to protecting your personal data and respecting your privacy rights under the General Data Protection Regulation (GDPR). This policy explains how we collect, use, store, and protect your personal information when you use our services.

1. Data Controller

Praizea Learno acts as the data controller for personal information collected through our platform. You can contact us at:

Email: help@praizealearno.com
Phone: +380675043324
Address: Medova St, 12, Ternopil, Ternopil's'ka oblast, Ukraine, 46000

2. Personal Data We Collect

We collect and process the following categories of personal data:

2.1 Information You Provide

• Name and contact details (email address, phone number)
• Account credentials (username, password)
• Payment and billing information
• Educational background and professional information
• Communication preferences
• Course enrollment and participation data
• Discussion forum posts and comments
• Survey responses and feedback

2.2 Information Collected Automatically

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Course progress and completion data
• Session recordings for quality assurance
• Cookies and similar tracking technologies

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide our educational services
• Legitimate Interest: Improving our platform, preventing fraud, and ensuring security
• Consent: Marketing communications and optional features (you may withdraw consent at any time)
• Legal Obligation: Compliance with applicable laws and regulations

4. How We Use Your Data

We use your personal data for the following purposes:

• Providing access to seminars and educational content
• Managing your account and enrollment
• Processing payments and maintaining billing records
• Communicating about courses, updates, and service changes
• Facilitating discussion forums and peer interaction
• Personalizing your learning experience
• Analyzing platform usage to improve our services
• Sending marketing communications (with your consent)
• Complying with legal and regulatory requirements
• Preventing fraud and ensuring platform security

5. Data Sharing and Disclosure

We may share your personal data with:

5.1 Service Providers

Third-party vendors who assist with hosting, payment processing, email delivery, analytics, and customer support. These providers are contractually obligated to protect your data and use it only for specified purposes.

5.2 Educational Partners

Instructors, guest speakers, and partner institutions involved in delivering course content, where necessary for educational purposes.

5.3 Legal Requirements

Government authorities, law enforcement, or other third parties when required by law or to protect our rights, property, or safety.

5.4 Business Transfers

In connection with a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

We do not sell your personal data to third parties.

6. International Data Transfers

Your personal data may be transferred to and processed in countries outside your jurisdiction. When we transfer data internationally, we implement appropriate safeguards including:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions recognizing equivalent data protection standards
• Other legally approved transfer mechanisms

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

7.1 Right of Access

You can request a copy of the personal data we hold about you.

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal data.

7.3 Right to Erasure

You can request deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes collected or you withdraw consent.

7.4 Right to Restrict Processing

You can request limitation of how we process your data in specific situations.

7.5 Right to Data Portability

You can request a copy of your data in a structured, commonly used, machine-readable format.

7.6 Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

7.7 Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects.

7.8 Right to Withdraw Consent

Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, contact us at help@praizealearno.com. We will respond to your request within 30 days.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Retention periods vary based on data type:

• Account information: Duration of account plus 3 years
• Course enrollment and progress data: 7 years after course completion
• Payment records: 7 years for tax and accounting purposes
• Marketing communications: Until you unsubscribe or withdraw consent
• Technical logs: 12 months

After the retention period expires, we securely delete or anonymize your personal data.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures
• Regular backups and disaster recovery plans

While we strive to protect your data, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings. For detailed information, please refer to our Cookie Policy.

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this GDPR policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

13. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates GDPR. You can contact your local data protection authority or the authority in the jurisdiction where we operate.

14. Contact Us

If you have questions, concerns, or requests regarding this GDPR policy or our data practices, please contact us:

Praizea Learno
Email: help@praizealearno.com
Phone: +380675043324
Address: Medova St, 12, Ternopil, Ternopil's'ka oblast, Ukraine, 46000

We are committed to resolving any concerns you may have about how we handle your personal data.